SERIVCE SUCK BAD
I started out having a positive experience. Everything was great and they were very helpful. They delivered the furniture on time. However, when the piece of furniture came and it was stracted up and torn. I went into the store and they apologized and ordered me another. When the delivery guys came back, they said it had been a floor model and the store employees should have advised me of this when I ordered it. The next piece arrived fine, and everything was great. I now have to send it back because we have a permanent replacement and don't need the piece anymore. They were supposed to be here between 10 and 2 today. They hadn't arrived by 2 so I contacted them. They told me it was due to be picked up tonight. I told them that was incorrect and that I was advised by the manager it would be between 10 and 2. I was told that they had 2 people out yesterday so they had to catch up today. I did not receive any phone call altering me that they would be late. I have had to contact them 4 times today, even though the manger told me he'd call me with an update. I told them I had to leave the house by 5:00 today because I had plans. It is 6:30 and I have since had to cancel my plans because they're still not here and the manager did not call me with an update.. I currently have 2 loveseats in my tiny apartment and no room to move because the furniture is in the middle of the floor. I just spoke to the manger again and he said his guys are still out and I am one of the people they are coming to, but hecan't give me an ETA. It is bad business to give someone a 4 hour window, miss that window, and not even call to alert you that they will be 5 hours late.
Second-best Aaron's ever!!!
Unbelievable rude and horrable service delivery guys are good but emoyees in the store are rude and upselling . Zero customer service and when confronted about service they wanted to come fight me
The worst customer service ever. They have some rude employees who needs to take classes on customer service skills. Please stay away from this place
Aaron S is a US Furniture Store based in Fall River, Massachusetts. Aaron S is located at 390 Rhode Island Ave Ste 7, Fall River, MA 02721, USA.
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