When I arrived at the rental location in Fall River to get my vehicle, I found the two representatives sitting around chatting ( Unfortunately I did not get either name). When they were finished talking, one finally got up off the desk he was sitting on and asked to help me... in a tone that was anything short of welcoming... it was more like I was bothering them!
Avoid These People Like The Plague!!!
My daughter happened to be with me (waiting in her car), so I asked her to use her credit card and I would just pay her back. When she came in for this transaction, he informed us that I could not use her credit card with my license and of course my daughter was 5 months too young to put the rental in her name.
After telling him that I was unaware of a $200 deposit, I attempted to explain the situation and offered to give him $200 cash in lieu of using the credit card. He asked me if "I bothered to read the website?"
I will never go there again and I will make it my mission to make sure that everyone knows that "Buyer Beware" applies with this company!
My husband and I rented a little Hyndaii accent from this location. We live in Florida and came up to visit my family, everything went better than expected. We made our reservation online. We walked in, handed out reservation over and the woman said "which car do you want" simple as that. I wish I remembered her name, she made the experience so quick and easy. There wasn't a whole lot of cars to choose from but I wasn't expecting a lot being from Fall River and knowing that location in general isn't too big. We were pleased and will be renting from here again when we come up in May
These people are NOT HELPFUL, NOT PROFESSIONAL AND CERTAINLY HAVE NO CARE FOR THE CUSTOMERS WHO KEEP THEM IN BUSINESS!
DO YOURSELF A FAVOR AND RENT A CAR SOMEWHERE ELSE!
After been turned down by another rental agency, we went to Hertz. From the minute we walked in the service was cordially. The processing and completion of the paperwork was very fast. Follow with the walk around of the vehicle and we were send off. All was very fast and professional. Same experience when returning. The vehicle was very comfortable and economic. Save a lot in gas. We definitely renting in the future with Hertz.
Was a beautiful car . Very comfortable ride the service representative was very courteous ,very polite .I recommend Hertz rent a car to all my friends .
I needed an additional vehicle for my daughter's wedding, which was in Massachusetts (I live in Maine).
After multiple calls to family & friends scrambling to re-arrange vehicles in an attempt to keep the wedding going off without a hitch, I was able to figure it out.
I just called Hertz Billing and the nice lady on the other end of the line informed me that I did not buy additional insurance. She knows this because she can't see it in her system. I asked her why the representative in Fall River could see it but she could not... needless to say she had no answer. THANKS FOR NOTHING!
Now I have to dispute the charge with my bank.
Needless to say I was a bit frustrated by their lack of caring, professionalism or just basic customer service!
He continued on to inform me that "we do not accept cash, go to your bank." I informed him that my bank was located in Maine to which he replied by shrugging his shoulders and just stared at me.
Quick, smooth and very nice service. Was running late when I got there and they got me in and out with the rental quick.
I informed him that I would not longer need the rental and requested he refund my insurance payment. He answered me by handing me a post it note with the number to Hertz Billing and told me to call them.
He requested my license and credit card. I asked why they needed my credit card where I had already listed it online. He informed me that they would be charging the rental amount (no problem) at that time, as well as an additional $200 deposit (problem - paying for the wedding tapped any additional funds from my card).
The pain of this transaction continues today...
I booked online a week in advance, purchased the optional collision insurance and was a bit befuddled when the only charge on my account was for the insurance, but I figured no big deal, they must charge after the rental (there was NO OPTION to pay the entire amount at this time). As requested, I received a text message confirmation about my rental with all the details and fine print. Everything appeared to be in order.
Hertz is a US Car Rental based in Fall River, Massachusetts. Hertz is located at 1672 Pleasant St, Fall River, MA 02723, USA.
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