I took my car here today for a front end alignment. My control arm was bent and they knew the alignment was not going to work but they continued with the alignment anyway. They charged me the 100 dollars for the alignment and when I picked up the car apologized that it would not be aligned due to the control arm issue. They should have called to inform us of the issue instead of performing a service they knew was not going to work. Very poor service. I would not recommend.
Rev.Walter Keith 3rd
I've gone to Henry's for an alignment and if there's going to be any issues they call us and tell us before proceeding with a service that isn't going to work.
I've always purchased my tires at this store, and have been satisfied with the products that I've been sold. Fairly quick service considering it is a very busy store. I haven;'t had to purchase new tires for quite sometime now but as of the last time i did purchase new tires, they didn't force me to purchase the recommended tires for my vehicle based on the VIN number.
My mother a 60 year old nurse who works overnight just drove 30 mins after her shift after being completely terrified on the highway with a loose and wobbly tire only for that scare to be completely minimized by the store manager himself "Jason" saying it was only this and that??! She had just purchased 4 brand new tires only a week before today and has been a faithful customer to Firestone for some years now and has established a repot ore with them. She felt completely invaluable as a customer and extremely disappointed with their careless disrespect and obvious disregard for her concerns and safety. After going back and forth with her, (where I'm pretty sure argument with the customer should not have even happened) they took her car for 20 mins returned it low in gas and sent her on her way with a "piece of cake all set" attitude. This Fall River store clearly doesn't care how they represent the brand let alone themselves and they clearly think the customers should pay way over product price for a sliver of quality service. My mother was completely offended and after calling the store and asking to speak with the manager myself where I was spoken over and told to "listen lady" I saw for myself that jobs are jobs to people and no one cares to put in the extra to satisfy and commit to their customers like their customers do for them. Needless to say YOU SUCK Fall River Firestone. I suggest everyone drive the extra miles from where ever you are and visit the Taunton Store if you're hellbent on Firestone tires. Personally I don't shop Firestone so if you really want overall quality in product and service show support to local business and go to HENRY'S TIRES on Globe St. Fall River. You will not be disappointed with them as a brand nor people who work and love the people in the community.
These guys are always great to deal with. They may not be the cheapest place in town but their customer service is great....they've always treated me well and have always been able to get me in the same day. I will always go there before going to the other tire shops... I recommend this place.
Sincerely,
They were very kind and made me feel good even though they didn't have the size I needed. God Bless you all.
Firestone Complete Auto Care is a US Car Repair based in Fall River, Massachusetts. Firestone Complete Auto Care is located at 748 Pleasant St, Fall River, MA 02723, USA.
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