easy to set up appointment online. great customer service . quick and quality work performed. I had a windshield replaced and they were able to come to my house and do the work the same day I called . will definitely use them again for any of my auto glass needs .
The Staff Very Nice And Friendly They Took My Concerns And Questions Into Consideration And Answered All My Questions They Done A Good Job On My Vehicle
I had a great experience at JN Phillips. The lady at the front desk was very nice and the glass technician was pretty quick on replacing my windshield.
I went to this establishment to get a new windshield. I went in the place was dingy not well taking care of outside but at first it seems like they knew what they were doing and ordered up the windshield to be replaced the next day. Of course I went there the next day only to discover they had the wrong windshield, why, because they not only didn't bother to go out and look at my vehicle or the paperwork I brought in for them to see but they also didn't look at the referral from the insurance company they clearly stated the type of car I had, or in this case a truck.They went to reorder the window for me which was another 2-hour delay and said, well, okay they would call me when it was in and make arrangements to come to my house to install it that day later on. They came to my house without calling me I was 30 minutes away from my house and on top of all this they started blaming me for all the screw ups. Really it's my fault they don't have their acts together, it's my fault they ordered the wrong glass , it's my fault that they didn't call when they were supposed to call to make arrangements for me to be home to have the install done. In conclusion I cannot in good conscience recommend this company ever and I mean ever. Between what time lost, the money and a customer because of their screw up, its just not worth the effort. It would seem the bigger the company the worse they are. Buy local in all things and avoid the big guys at all cost.
Jn Phillips Auto Glass is a US Car Repair based in Fall River, Massachusetts. Jn Phillips Auto Glass is located at 495 Pleasant St, Fall River, MA 02721, USA.
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